I want you to love every piece that you order. When shopping from an atelier though, it isn’t the same as ordering fast-fashion jewelry and accessories where large companies have massive receiving departments, customer service agents, and entire teams in warehouses that process returns. Varanid Paradise is one woman and her dinosaur, hand-making everything and dropping off those packages at the post office myself.

With that said, this also means you can get a personalized level of service you can’t with a mega-corp, such as free size-inclusive adjustments to existing pieces when possible (you can learn more by viewing the materials and alterations page.) I provide measurements to my best ability in every product listing so you can judge whether it will fit you, and you can send a message to inquire about extensions or other alterations in advance.

You can also request a commission to ensure a piece is custom-made to your body type, metal and texture sensitivities, etc.

So, consider the official policy to be “assume sales are final but I will stand by my product”. I pack items as securely as possible to ensure they won’t break in transit, but you never know when the mail carrier decides to try out for FIFA with your package, or the off chance that I thought a jump ring was secured but it wasn’t. Refunds are more forthcoming for damage in transit or goofs on my part, less so for “the dopamine hit on payday but not now”.